Complexity and the Next Best Decision

Organizational psychologist Dr. Celina Peerman encourages organizations to use the back-to-school season to rethink how they prepare new, emerging, and experienced leaders for what comes next. As students across Iowa head back to classrooms this month, organizational psychologist and leadership strategist Dr. Celina Peerman says there is another group that should be thinking about learning this fall: the people leading our workplaces. “Back-to-school season is a great reminder that learning doesn’t stop when we finish a degree, earn a certification, or get promoted,” said Peerman. “The strongest leaders I know are continuous learners. They remain curious, keep developing their skills, and recognize that what got them to their current role may not be enough for what comes next.” That need is particularly important for employees stepping into their first people-leadership roles. Organizations frequently promote employees because they are strong individual contributors, technically skilled, dependable, or knowledgeable about the operation. But leading people requires an additional set of skills. from communication and feedback to coaching, accountability, decision-making, relationship building, and navigating change. “A promotion gives someone a new title. It doesn’t automatically give them the skills or confidence to lead people,” Dr. Peerman said. “New people leaders need support as they make that transition. We shouldn’t expect them to figure it all out through trial and error and while that is one way to learn, it shouldn't be the only way.” Peerman, who has spent more than 30 years working in organizational psychology, leadership development, human resources, and operations, believes organizations also need to begin developing leaders before positions become available. “Future leaders won’t wait until we have an opening on the organizational chart,” she said. “They are already on our teams. The question is whether we are intentionally helping them develop the judgment, communication skills, confidence, and ability to lead others that they will need next.” A Back-to-School Checkup for Your Leadership Bench Peerman suggests organizations use this Fall to ask five questions:  Who are we developing before they get promoted? What support do our first-time supervisors and managers receive? When did our experienced leaders last intentionally invest in their own development? What will our leaders need to know and be able to do two or three years from now, not just today? If a key leader left tomorrow, who would actually be ready to step forward? Leadership development, Peerman emphasizes, should not be limited to a single class or reserved only for senior executives. It can include mentoring, facilitated learning, stretch assignments, coaching, peer discussions, reflection, feedback, and opportunities to practice new skills. It also needs to continue throughout a leader’s career. “The workplace keeps changing, so leadership has to keep learning,” Peerman said. “We’re asking leaders to navigate new technology, changing employee expectations, increasingly complex workplaces, knowledge transfer, and ongoing change. Continuous learning isn’t an extra anymore. It is part of the work of leading.” For organizations considering where to invest as they finish 2026 and begin planning for 2027, Peerman encourages them to look beyond filling current positions and consider the strength of their entire leadership pipeline. “Your next leaders are probably already working for you,” she said. “Give them opportunities to learn before you desperately need them to lead.” Future leaders won’t wait. Neither should their development. About Dr. Celina Peerman Dr. Celina Peerman is an organizational psychologist, leadership strategist, professional speaker, and author with more than 30 years of experience in human resources, operations, and leadership education. Through The Peerman Group, she and her team work with organizations to strengthen leaders, teams, and workplaces as they navigate change and prepare for the future of work. Peerman is a four-time author, two-time TEDx speaker, and Certified Speaking Professional (CSP®) .

"Celebrations give us energy for what comes next.” – Dr. Celina Peerman When the path ahead feels uncertain, it’s easy to delay celebration and to tell ourselves, “We’ll celebrate when things calm down. When we know more. When we’re sure this will last.” But the truth is, the unknown rarely slows down long enough for us to catch our breath. And if we keep waiting for certainty before celebrating, we’ll miss the moments that remind us why we’re still showing up. Celebrations aren’t just for endings; they’re a vital part of how we move through transitions. They give energy to the in-between, that space between what was and what will be. A Lesson from A Favorite Manufacturing Teams I was recently walking through a manufacturing facility when the HR manager shared about a fun event they had held. She looked disappointed and said, “Only nine people participated.” I asked, “Did the nine have fun?” Her face brightened. “They did.” “Did others watch them have fun?” I asked. She nodded, smiling now. “Yes, there was quite a crowd cheering them on.” That’s when it struck me: we often confuse celebration with participation. We measure fun in numbers or how many people showed up. But celebration isn’t about attendance; it’s about energy. Let’s stop counting celebrations and fun by numbers and start measuring them by quality, by connection, joy, and the spark that reminds people why their work matters. Sometimes the most powerful celebrations happen in the smallest moments, a shared smile in the hallway, a thank-you note after a long week, or a team that pauses long enough to say, we did that together. In uncertainty, the temptation is to push forward harder and faster. But celebrations remind us that progress doesn’t only come from motion, it comes from meaning. They anchor us to what matters most. So, celebrate the team that tried something new. Celebrate the decision that took courage. Celebrate the learning that came through failure. Celebrate the quiet persistence that doesn’t always get noticed. Because celebrations don’t just mark where we’ve been. They give us energy for what comes next. Learn More: Listen to over 24 hours of content on the Workplace Chameleon Podcast at: https://workplacechameleon.buzzsprout.com/ Visit the bookstore at https://www.drcelinapeerman.com/bookstore to purchase any of the books in the Clarity Series or Beautifully Over It. Photo by Jason Leung

When the world feels uncertain, focus is one of the few things still within our control. Uncertainty invites distraction, the pull to do more, scroll more, fix more, or overthink what we can’t actually control. But the leaders who stay steady don’t necessarily know more; they simply notice better. They pay attention to what matters most, especially when everything else is loud. “Focus isn’t about doing more. It is about doing what matters most, on purpose.” (39 Squirrels, Focus section) Our attention becomes the signal we send to ourselves, to our teams, and to those watching how we lead. When we rush from one urgent thing to the next, we teach people that everything is equally important. But when we pause, name what deserves our focus, and protect it, we create clarity in the middle of chaos. Attention shapes culture. What leaders attend to, others begin to value. What we ignore, others stop investing in. During uncertainty, the gap between noise and signal grows wider. The discipline of attention, not perfection, not prediction, becomes our new form of certainty. Try this: 1. Notice what’s pulling your attention most this week. 2. Name what actually deserves your attention right now. 3. Protect it. Schedule it. Revisit it daily. Because where your attention goes, your impact grows. Reflection questions What’s one thing this week that truly deserves your full attention? What distractions have been stealing energy from what matters most? How might your focus signal certainty to those around you? “You don’t have to do it all. You just have to do what matters next.” (39 Squirrels, Closing Comments.) Let’s keep learning together. Learn More: Purchase 39 Squirrels or any of the Clarity Series by visiting: https://www.drcelinapeerman.com/bookstore Listen to over 24 hours of content on the Workplace Chameleon Podcast: https://workplacechameleon.buzzsprout.com/ Photo by Devin Avery

I love beginnings. The energy is high, the vision is clear, and people rally behind what’s new. But then comes the middle, where the adrenaline fades, the to-do list grows, and enthusiasm starts to sputter. That dip isn’t a failure. It’s the most predictable part of progress. I’ve also learned to appreciate the shift as it is where we build muscle memory, refine, and standardize. The Dip Isn’t the Problem—Ignoring It Is Every meaningful change, project, or growth effort follows a rhythm: surge, stall, recalibrate, then steady climb. Leaders who understand that rhythm don’t panic when energy drops. They read it. A temporary loss of momentum doesn’t always signal resistance or laziness, it can signal: Adjustment to new expectations Fatigue from early effort Confusion about what success looks like now The need for visible progress or reassurance Environmental Scanning for Energy Momentum management starts with awareness. Before pushing harder, scan the environment: What’s changing outside your team that might be affecting focus? What are people hearing, fearing, or waiting for? Which recent wins went uncelebrated? Is the dip emotional, operational, or simply seasonal? Leaders who pause to notice patterns, rather than forcing performance, gain insight that helps them steer, not just speed. When the Middle Gets Messy In the messy middle, you may hear: “We thought we’d be further along by now.” “Why are we still talking about this?” “I’m just tired.” These aren’t red flags, they’re road signs. They tell you where alignment, clarity, or rest are needed. Small Acts that Rebuild Momentum Name the reality. “We’re in that middle stretch where energy dips—it’s normal. Let’s focus on the next mile.” Reconnect people to purpose. Remind them why this change or effort matters. Highlight small wins. Momentum grows when progress feels visible. Revisit the vision. Ask, “What does success look like now?” Model steady pace. Leaders set the rhythm; calm consistency beats forced urgency every time. A Quick Reflection When have you mistaken a normal dip for disengagement? What signals could you watch for next time before deciding what needs to change, people, process, or simply patience? Final Thought Momentum isn’t just about motion, it’s about meaning. The best leaders read the energy, not just the metrics. They know when to accelerate, when to coast, and when to let people catch their breath. Because the middle isn’t where progress dies. It is where endurance is built. Learn More: Visit my website: https://www.drcelinapeerman.com/ Listen to over 24 hours of content on the Workplace Chameleon Podcast: https://workplacechameleon.buzzsprout.com/ Check out our online, on demand leadership learning system: https://www.leadershiplearningnow.com/

“How do I lead others when I don’t have a clear answer yet?” My response? You lead with what’s real. Not what’s rehearsed. We know how to lead from certainty. We know how to lead in the aftermath. But what about between? That messy, murky middle, between clarity and chaos, between decision and outcome, between here and there, can feel disorienting and deeply uncomfortable. For leaders in the middle of organizations, it’s even harder. We often carry pressure from both directions: people looking to us for confidence, even when we aren’t sure ourselves. That tension is real. It lives in our muscles, our inboxes, and the long pauses before hard conversations. I see this written on people’s faces, hear it in their deep sighs, and recognize it in the hesitation before they quietly admit, “I just don’t know.” And yet, the in-between isn’t empty. It’s full of emotion, possibility, and the raw material of growth. Why the In-Between Feels So Heavy The human brain doesn’t like not knowing. It craves patterns, closure, and clear outcomes. When we’re suspended in a state of almost but not yet, we experience it as threat. Add leadership responsibility to that, and the pressure multiplies: You feel the pull to have answers you don’t yet have. You feel the push to reassure others when you’re unsure yourself. You feel the weight of invisible expectations. No wonder it’s exhausting. But here’s the shift: the in-between doesn’t have to be a holding pattern—it can be a building ground. Uncertainty Isn’t a Flaw. It’s a Signal Feeling uncertain doesn’t mean you’re unqualified. It often means you’re paying attention. It means you're still asking questions, still weighing outcomes, still checking in with your people. That kind of thoughtful pause is not weakness. It's wisdom. Without language to name it or practices to navigate it, it can feel like floating in fog. But when we recognize the in-between as a place to lead from, not just pass through, everything changes. So What Can We Do? Even when we don’t have the big answers, we can lead in small, powerful ways: Name what’s true “We don’t know the full path yet. But we do know this next step.” Anchor in values “No matter what changes, here’s what won’t.” Let people into your head Share your thinking, not just your conclusions. Offer your presence Sometimes the calmest voice in the room isn’t the one with all the answers—it’s the one that stays. These aren’t “soft” skills. These are human skills. And they create the conditions for trust, resilience, and adaptability, all essential in the face of change. The truth is, most transformation starts in the fog. We just don’t always recognize it yet. One Last Thing You are not alone in the in-between. And you don’t have to wait for perfect clarity to lead well. Lead with what’s real. Lead with what’s true for now. And keep going. Because even in the uncertainty— You’re making a difference. Want More? Visit www.drcelinapeerman.com/bookstore to purchase the Clarity Series which includes 29 Owls: Wisdom for Stronger Decisions, Tough Conversations, and True Accountability, 39 Squirrels: Sharpening Focus, Clarifying Priorities, and Alignment What Matters , and 49 Chameleons: Reflections on Navigating Change and Leading With Confidence. And if this topic resonated, tune into the Workplace Chameleon podcast at https://www.buzzsprout.com/1345531 for more on leading through change, doubt, and decision-making. Photo by Uday Mittal on Unsplash

We’ve all been there. You tell your team, “This is urgent.” In your head, that means “done by next Friday.” They hear “drop everything and do this right now.” Or you say, “Make sure this is high quality.” You’re thinking “meets client expectations.” They hear “absolute perfection with zero room for error.” Same words. Different worlds. Why It Happens Shared language isn’t the same as shared meaning. Words like urgent, done, success, and quality are like suitcases—we pack them with our own experiences and assumptions. The trap? Our brain assumes familiar words are clear, so we stop asking questions. That’s when confusion, rework, and frustration creep in. One leadership team I worked with kept missing deadlines because every manager had a different definition of “done.” For some, it meant the report was drafted. For others, it wasn’t “done” until it was presented, approved, and archived. They weren’t lazy—they were speaking different languages. The Hidden Costs of Assumed Meaning Missed deadlines because urgency wasn’t defined. Overbuilt projects because “quality” meant different things. Frustration between teams because each thought they hit the target—but not the same one. And here’s the kicker: people rarely raise their hand to clarify. They don’t realize there’s a gap until the gap becomes a problem. Closing the Gap: Three Steps Name the words. Pay attention to terms that might mean different things. Ask for their version. Try: “What does urgent mean to you here?” Build a shared definition. Ninety seconds up front can save hours later. In 29 Owls, I call this the risk of assumption bias —our tendency to fill in the blanks with our own version of reality. Wise leaders pause to ask instead of assume. Leading the Language Shift Leaders can normalize this. Praise the team member who says, “Just to be sure, what does done mean here?” That’s not slowing down—it’s speeding up alignment. And remember: alignment isn’t only top-down. Clarify with peers and leaders, too. Alignment flows in every direction. Reflection Questions for Your Team What’s one word we use often that could mean different things? How can we agree on a shared meaning before we start the work? What’s a recent example where defining terms would have saved us time? The Takeaway Words are powerful, but only when we’re using them the same way. Same words, different worlds is a recipe for drift. Same words, shared meaning is a recipe for progress. This week, try this experiment: At your next meeting, pick one suitcase word—urgent, quality, success, done—and ask your team to define it together. Notice the differences. Then build your shared version. You may be surprised how much alignment you gain in just five minutes. Catch the suitcase before it leaves the station. Open it up. Look inside. Make sure everyone’s packing the same meaning. Want More? Visit www.drcelinapeerman.com/bookstore to purcha se the Clarity Series which includes 29 Owls: Wisdom for Stronger Decisions, Tough Conversations, and True Accountability, 39 Squirrels: Sharpening Focus, Clarifying Priorities, and Alignment What Matters , and 49 Chameleons: Reflections on Navigating Change and Leading With Confidence. And if this topic resonated, tune into Episode 89 of The Workplace Chameleon Podcast — Same Words, Different Worlds https://www.buzzsprout.com/1345531/episodes/17723219 — plus many more episodes on leading through change, doubt, and decision-making.

Why the In-Between Feels So Disorienting Understanding the tension between where we were and what’s next I often think I need to rush to get through the in-between. The space after a big decision—but before anything’s settled. The moment when the old way no longer works—but the new way isn’t ready yet. The opportunity that I want to bring faster my way, instead of accepting the process. This space is the gap —and a space I’ve long been fascinated by. I’ve come to believe it’s where the real work of leadership begins. But it’s also where we feel the most uncomfortable. So let’s talk about why the in-between feels so disorienting—and what that discomfort might actually be pointing to. 1. You’ve lost your landmarks When change hits, the routines, relationships, or responsibilities that used to guide you may no longer apply. You’re not where you used to be—but you haven’t yet landed somewhere new. It’s like standing in a hallway where all the doors are closed—and the one behind you just locked. Without familiar cues, even simple choices feel overwhelming. We’re wired to orient based on what’s known. When that’s gone, we feel untethered. 2. Your brain craves certainty The brain is a prediction machine. It constantly asks: What happens next? Is this safe? Where do I fit? When those answers are unclear, it perceives risk—and activates stress responses like overthinking, withdrawal, micromanagement, or perfectionism. Uncertainty feels like a threat—even if it’s just possibility in disguise. 3. Your identity gets blurry Transitions aren’t just about logistics. They often challenge our sense of self. “Who am I without that role?” “What if I don’t want what I used to want?” “How do I lead if I’m still figuring it out?” This is where grief shows up, even in growth. And where self-doubt can feel loudest. 4. You’re under pressure to act—without direction The gap is rarely quiet. People still need decisions. Deadlines still loom. You’re expected to lead forward… even if you’re not sure where “forward” is yet. This tension, I believe, is responsibility without clarity and can be deeply draining. 5. It feels vulnerable In the in-between, you might need to say things like: “I don’t know yet.” “We’re figuring it out.” “This feels hard.” And that honesty can feel risky, especially in cultures that reward certainty over courage. But vulnerability is not weakness. It’s what anchors trust when direction is still forming. A Reframe to Hold Onto: The in-between is not empty. It’s full of emotion, possibility, learning, and the raw material of growth. It’s where resilience is practiced and where realignment happens. Where new questions lead to better answers. And maybe most importantly, it is where we remember that leadership isn’t built on having it all figured out. It’s built in the middle. Consider these as part of your “next”: Where are you currently in an “in-between” season—personally or professionally? Which part of the discomfort feels most familiar? What would shift if you gave yourself (and others) a little more permission to be in the gap? Want to learn more? See my TedX talk on the in-between at: https://www.ted.com/talks/dr_celina_peerman_working_the_gaps Check out 49 Chameleons and other books in our Clarity Series at: https://www.drcelinapeerman.com/bookstore

We are, all of us, leading through uncertainty. Sometimes it’s personal—a role shift, a relationship change, or a moment of self-questioning. Sometimes it’s organizational—when everything familiar feels fragile or out of sync. And sometimes, it’s simply the in-between—where you’re not where you were, but not yet where you're going either. This is the space where leaders are most tested—not because they have no answers, but because they’re expected to act anyway. If that’s where you are, I will offer whatever I can to help. When Doubt Shows Up, So Does Growth As I’ve shared in my TEDx talk and in 29 Owls, uncertainty is not a detour—it’s part of the process. And doubt isn’t a weakness. “Doubt is not the opposite of confidence—it’s the invitation to clarity.” (Let Data Be Your Compass – Owl #4) Too often, we try to push through uncertainty with a flurry of over-analysis or avoidance. But leadership isn’t about having full certainty before moving. It’s about asking the right questions, honoring what matters, and choosing the next step. What 29 Owls Says About Navigating Uncertainty Here are three principles from the book that feel especially relevant: “Effective decision-making requires understanding both the risks and rewards.” (Risk Is Part of the Ride – Owl #3) Uncertainty doesn’t mean ignore the risks—it means evaluate them. Name them. And move forward with your values intact. “Flexibility is a leadership strength, not a weakness.” (Shift Happens. So Can You. – Owl #9) The wisest leaders know when to pivot. When new information shows up, adaptability becomes credibility. “When you invite others into the decision-making process, you gain access to experience, knowledge, and angles you might miss alone.” (Ask. Listen. Grow. – Owl #7) Uncertainty shrinks in the presence of diverse insight. Ask more. Decide better. Staying Grounded When Certainty Isn’t Available In times of uncertainty, try these three anchoring practices: Return to your values. Ask: What do I want this decision or moment to reflect about who I am and what I lead for? Set potential goals, not perfect ones. Clarity often emerges mid-move. Focus on direction over destination. Normalize doubt. Say it out loud. Model it. Create space for others to say: I don’t know yet—but I’m learning. Normalize doubt during change. It’s not a flaw—it’s often the first sign that transformation is taking root. Questions for Reflection Where in your life or work are you feeling most uncertain right now? What values could guide your next step, even if the whole path isn’t clear? Who could offer wisdom or grounding as you move forward? Uncertainty doesn’t mean you’re unqualified. It means you’re in the work that matters. Want to learn more? Check out podcast episodes like “Stress Fracture,” “Not Enough,” and “Ready, Set, Why” to explore how doubt, resilience, and intentional choices shape our leadership. https://workplacechameleon.buzzsprout.com Purchase 29 Owls: Wisdom for Stronger Decisions, Tough Conversations, and True Accountability here: www.drcelinapeerman.com/bookstore The on-demand course Making Good Decisions offers practical support for leaders navigating ambiguity and complexity. We also have 40 courses immediately available for you or your team. https://www.leadershiplearningondemand.com

Leadership is full of choices—some simple, others deeply strategic. Every day, we make thousands of decisions, often without realizing the ripple effect they create. Some are urgent. Some are emotional. Some are avoided entirely. But here’s the truth I keep returning to: “When we don’t have hard conversations, we solve the wrong thing.” It’s not just about performance. It’s about alignment, accountability, and trust. When leaders avoid the difficult discussions, they often misdiagnose the issue. And when key decisions are delayed, clarity gets replaced with confusion. The Owl-Wise Approach to Decision-Making In my book 29 Owls, I offer bite-sized reflections and actions to help leaders make better decisions—even (and especially) in times of uncertainty. One reminder stands out: “Prioritization is the quiet discipline of aligning decisions with purpose, impact, and timing.” (Choose What Counts – Owl #2) This isn’t about doing it all. It’s about doing what matters most—and being willing to say so. Too often, we treat symptoms: the missed deadline, the tension on a team, the disengaged employee. But until we name the real issue, we’re solving the wrong thing. “Silence can be comfortable—but costly. When something hard goes unspoken, tension builds and trust erodes.” (Name It to Face It – Owl #11) Questions for Reflection: What decision or conversation are you currently avoiding—and what’s the cost of that delay? Where are you solving around something, instead of through it? Who do you need to speak to—not because it’s easy, but because it’s necessary? Leadership Energy, Wisely Spent Our energy is limited. We can’t afford to spend it tiptoeing around truth, overthinking small things, or guessing others’ expectations. “Many breakdowns in accountability aren’t due to laziness or lack of effort—they stem from confusion.” (Say What You Expect – Owl #22) Clear decisions and honest conversations are a gift to your team—and to yourself. When done well, they reduce noise, build momentum, and shift culture. When you’re in the gap—the space between knowing and doing, between observing and acting—pause. Reflect. Then lead forward with courage. Purchase 29 Owls or the other two books in the Clarity Series here Explore our podcast episodes on decision-making, accountability, and courageous leadership: https://workplacechameleon.buzzsprout.com